We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints, please contact the practice manager on 01264 810818 or kingfisher@river.dental and he will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.

If you are unhappy with the way we deal with your complaint then you can contact:

Denplan (for Denplan registered patients)

Denplan Limited,
Denplan Court,
Victoria Road,
Winchester,
SO23 7RG.

Phone: 0800 401 402

Email: cae@denplan.co.uk

Website: www.denplan.co.uk

Dental Complaints Service (for Private patients)

Stephenson House

2 Cherry Orchard Road Croydon

CR0 6BA

Phone: 08456 120540

Email: info@dentalcomplaints.org.uk

Website: www.dentalcomplaints.org.uk

Patient Confidentiality

We take patient confidentiality extremely seriously at river dental and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission. We have a strict confidentiality policy. To see a copy of this policy, or if you would like further information regarding your rights to view your patient records, please contact us.

You can find the GDC website at www.gdc-uk.org